Our commitment to help solve any problems.
At Safeguard Insurance Brokers we follow The General Insurance Code of Practice. This code was developed by the Insurance Council of Australia to ensure good standards are practiced throughout Australia. We respect and support the practices outlined in this code.
Disputes do not regularly occur however we take them seriously and pride ourselves on taking our customers concerns seriously. We are committed to resolving any dispute amicably and in a timely manner.
Should a dispute arise;
- Make contact with your broker at Safeguard Insurance Brokers, if you are not satisfied please submit your complaint in writing to
- We are committed to responding to your written communication in writing within 7 days.
- Safeguard Insurance Brokers will review the dispute and endeavour to resolve the dispute within 20 working days.
If you are dissatisfied with the outcome please contact the Financial Ombudsman. FOS is a dispute resolution service between consumers.
Financial Ombudsman Service Limited
GPO Box 3, Melbourne, Vic 3001
1300 367 287 (free call) 9am – 5pm AEST/AEDT weekdays
Fax: (03) 9613 6399
Email: Website: www.fos.org.au.