Our commitment to help solve any problems.
At Safeguard Insurance Brokers we follow the Insurance Brokers Code of Practice. This code was developed by the Insurance Council of Australia to ensure good standards are practiced throughout Australia. We respect and support the practices outlined in this code.
Disputes do not regularly occur however we take them seriously and pride ourselves on taking our customers concerns seriously. We are committed to resolving any dispute amicably and in a timely manner.
Should a dispute arise;
We are committed to responding to your written communication in writing within 7 days.
Safeguard Insurance Brokers will review the dispute and endeavour to resolve the dispute within 20 working days.
If you are dissatisfied with the outcome please contact the Australian Financial Complaints Authority. AFCA is a dispute resolution service between consumers.
Email: Website: www.afca.org.au.