Motor Insurance

What is it?

Motor insurance can cover your motor vehicle against accidental damage and theft. It can also protect you from the financial costs of repairing or replacing another person’s vehicle in an accident where you’re at fault.

Under our motor insurance policies, you can generally choose to insure your car for an agreed amount or for the market value of your vehicle.

Who should consider it?

If your car is damaged in an accident where you’re at fault, having comprehensive motor insurance helps to pay for repairs – or can replace it all together if your car is written off.

If your car is stolen, comprehensive motor insurance can pay you the agreed or market value, so you can buy another car.

Third party property damage (TPPD) insurance – can cover the costs you may be liable to pay if you are at fault and damage or write off someone else’s car – is also available as a standalone policy. However, if you only have this cover, there’s no cover for any damage to your own car.

Facts from

  • Nationally motor vehicle theft rose 9 per cent (4,802 vehicles) in the 12 months to December 2019 to a total of 58,285. Total theft volumes were up in all jurisdictions except for the Northern Territory.
  • In Australia a car is stolen every 12 minutes.
  • 76 per cent of cars are stolen for short term purposes not involving the vehicle’s value such as joyriding or for use in the commission of another crime.
  • Advances in security technology have made it impossible to simply ‘hot wire’ a modern car.
  • 70 per cent of late model vehicles are stolen with the keys.
  • Thieves are now targeting homes to steal car keys—
    • Half of all cars stolen are taken from the home.
    • Another 25 per cent are stolen from a garage or the street outside the owner’s home.
  • The thefts are almost always opportunistic, with offenders often entering premises through unlocked doors and windows.
  • Some offenders are prepared to enter occupied premises to quickly grab keys left in easily accessibly spots.
  • Car theft is stressful, inconvenient and costly; and contrary to popular belief insurance does not always cover the cost with victims on average out of pocket $3,000

What can it cover?

Our motor insurance policies provide you with extensive protection if your vehicle suffers loss or damage. And, unlike some other policies, our motor insurance automatically includes some additional benefits with your cover.

The exact cover you can receive depends on the policy that you take out. But to give you an idea, here are some of the benefits our motor insurance policies may include:

Potential benefits:

  • Cover to help repair or replace your vehicle if it’s damaged or stolen.
  • Cover for the cost of a rental car for up to 14 days, if your car is stolen.
  • Cover to help you pay for damage you cause to another person’s vehicle.
  • For financed cars, cover for 50% of the difference of the finance gap between the insured value and the vehicle’s contract residual value following a total loss.
  • A replacement of the same make and model if your new vehicle is written off within three years and has less then 60,000 kilometres.
  • An automatic 21 days cover on replacement vehicles.
  • Choice of your own repairer or one from our preferred repairer panel.
  • Up to $30 million of legal liability cover.
  • Repair guarantee for materials and workmanship on authorised repairs.
  • The option to include one excess free windscreen claim per year.
  • Re-keying and re-coding of vehicle keys if they are stolen.
  • The option to include hire car cover following an accident.
    No additional excess except for young or inexperienced drivers if they are named.

What usually isn’t covered?

Each policy is different, but generally you won’t be covered if the vehicle is:

  • Being driven by an unlicensed driver.
  • Being driven by you or any other person while under the influence of any drug or alcohol.
  • Being used in any motor sport or time trial.

There are other exclusions which we can outline for you.


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