Make a Claim
Need to make a Claim?
We’re here to support you from start to finish.
If you’ve experienced a loss, been involved in an incident, or become aware of a potential claim, contact Safeguard as early as possible. We recommend reaching out to us first, not your insurer, so we can guide you through the process and help reduce stress and delays.
Why Contact Safeguard?
- We help prepare and lodge your claim with the insurer
- We ensure the correct information is submitted, reducing delays
- We support you in completing forms and gathering evidence
- We work to minimise disruption to your business or personal life
If your claim occurs outside business hours, please call our office and follow the after-hours instructions provided.
What To Do When a Claim Arises
Do:
- Contact us immediately for guidance
- Collect and preserve relevant documents and evidence
- Forward any letters of demand directly to us
- Record all details while they are still fresh
Do not: - Admit or deny liability, your insurer will handle this
- Respond to letters of demand without our input
- Replace or dispose of damaged items before consulting us
Start Your Claim Today
Let us handle the paperwork so you can focus on moving forward.
Use the form below or contact our team to get started. We’re ready to help.
Requirements of Specific Policies
Theft, Burglary, or Malicious Damage
- Report the incident to the police immediately
- Prepare a list of stolen or damaged items with proof of ownership
- Contact us to ensure insurer requirements are met
- Do not replace items without our advice
Liability
- Record all incident details, including witness names and contact information
- Ask any claimant to submit their claim in writing
- Do not admit fault or offer to settle
- Forward all relevant documentation to us immediately
Machinery Breakdown
- Report the breakdown to us without delay
- Take steps to reduce business interruption
- Retain damaged parts for inspection
- For perishable stock, obtain a destruction certificate if applicable
Motor Vehicle
- Provide driver details, licence information, and vehicle registration
- Supply accident details and take photographs of the scene
- Include details for other parties involved
- If applicable, provide your ABN and GST details
Property or Home
- Take steps to prevent further damage, if safe to do so
- Report the incident to us as soon as possible
- Retain damaged property for inspection
- Take photos of the damage
- Avoid replacing items without insurer approval
Safeguard Insurance Brokers Adelaide
Providing insurance advice since 1978
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(08) 8371 0566
info@sib.com.au
285 Anzac Highway
Plympton, SA 5038
PO Box 421
Plympton SA 5038
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285 Anzac Highway
Plympton, SA 5038